Terms and Conditions

Customer Service & Terms

Shopping Online with Scarlett & Greene

When browsing and purchasing from our website, you agree to be bound by the terms and conditions set out below.


Are my details secure online?

Definitely. We do not keep your credit/debit card information anywhere on our web site. We use the secure DPS processing service and your information goes directly onto their secure payment page. Upon completion of a successful transaction a confirmation email will be sent to you.

Scarlett & Greene respects the privacy of all our customers. We will keep your information strictly confidential and not share it with any third party, except for the purposes of fulfilling the transaction.. If you choose to join our mailing list, you agree that we may  email you with upcoming promotions and general product information.

Who can purchase online?

Anyone can purchase Scarlett & Greene products, however if you are under 18 years of age, you must have your parents’ consent before you make the purchase and enter into the terms and conditions applying to the purchase. You must also be authorised to use your credit/debit card before you purchase online with Scarlett & Greene.


All prices in our online shop are represented in New Zealand dollars and include New Zealand Goods and Services Tax.   For purchases outside New Zealand, there may be additional taxes, customs charges and duties for you to pay.

All prices are correct at the time of publication, however we reserve the right to alter prices at any time for any reason.


At Scarlett &  Greene we do our utmost to ensure that the products shipped to you arrive in perfect condition. If you are not satisfied with the products delivered please contact us at orders@scarlett-greene.com. However we unable to accept liability for any damage or breakage during transport.

Shipping & Delivery

Please ensure you provide us with your full and correct shipping address. Scarlett & Greene will not be responsible for orders that go missing when you have incorrectly advised us of your address.

What are the freight charges?

Shipping of all goods within New Zealand is free.

For goods shipped outside of New Zealand, freight charges will be calculated on the weight of your order. These costs will be additional to the cost of the products. Any additional import duty or tariffs incurred will be the responsibility of the customer.

How long will it take my order to be delivered

Within New Zealand Please allow 24 hours for orders to be processed. Orders are processed on business days only and during business hours. If orders are placed in the weekend, they will be processed  on the next available business day and shipped within 24 hours. Please allow 2-4 business days for the orders to arrive. Overseas We will send via international AirPost, for delivery within 3-12 business days. 

We will try to meet delivery timeframes but all delivery timeframes are estimates only and we will not be liable for any loss, expense, or other damage caused by any delay. 

How to return an order

Please post your return order to:

Scarlett & Greene Cosmetics Limited
PO Box 37577
Auckland 1151
New Zealand

Our liability

We are not liable to you or anyone else for any direct, indirect or consequential loss, damage or expense arising out of your access to or inability to access this website or through the use of our products and services. This includes corruption or loss of data which you or anyone else may experience.  We disclaim any liability for any third party websites linked to our website.   While we have tried to ensure that the information provided on this website is free from error, we do not warrant its accuracy or completeness and we shall not be responsible or liable for any error or omission.    If a New Zealand Court holds us liable in respect of any matter arising out of these terms and conditions, to the extent permitted by law, our liability shall be limited to the value of the goods supplied to you.   We shall not be liable for any consequential or indirect damage of any kind.

If you are not using this website in relation to a business, we accept that you may have rights under the Consumer Guarantees Act 1993 or other New Zealand legislation and nothing in these terms and conditions is intended to affect any rights which you may have under such legislation which we are unable to limit by law.

How do I contact Scarlett & Greene?

Should you have any questions regarding shopping online with us, please see our contact page, or email us at orders@scarlett-greene.com